What we accept returns for
We accept returns only for items that arrive damaged, defective, or incorrect (wrong item sent). We do not accept returns for change of mind, incorrect orders placed by the customer, or products that have been opened and used.
Return window
You must contact us within 3 days of delivery to be eligible for a return or replacement.
How to raise a return
- Email rawformsupport@gmail.com within 3 days of receiving your order.
- Include your order number, a description of the issue, and clear photos or a short video showing the damage or defect.
- We'll review your request and respond within 1–2 business days.
Refunds & replacements
Once we've reviewed and approved your return request, we'll offer either a replacement or a refund to your original payment method, depending on stock availability and the nature of the issue. Refunds typically take 5–7 business days to appear in your account after approval.
For Cash on Delivery orders, we'll ask for your UPI or bank details to send the refund.
Non-returnable items
- Products returned after the 3-day window
- Products that have been opened and used (unless defective)
- Products damaged due to misuse or incorrect storage
Contact
Email rawformsupport@gmail.com — Monday to Saturday, 10am–6pm IST. We reply within 1–2 business days.